Service and Maintenance
Without effective planned maintenance the best equipment may deteriorate, and without rapid response a minor fault could become a major problem.
Our service & maintenance procedures have been developed to ensure:
One telephone number gives 24-hour access to our Service Team; they can help you with all your service requirements, whether they are urgent or routine. They:
If your system was not installed by us, you can still enjoy the benefits and peace of mind of our engineering support. On our first visit will ensure that the system meets the required standards, should any upgrade or parts be malfunctioning the Engineer will give you the cost of repair and get your agreement BEFORE he proceeds further.
Our Maintenance Contract includes planned maintenance visits and 24 hour telephone support. You can call us out any time but this and replacement parts are chargeable separately.
The Service Point Computer System is used throughout the companies in the network, managing the resources to ensure your needs are met and you receive the expertise you need in a timely manner. For all of our contract customers we provide maintenance and emergency repair 24 hours a day, 365 days a year.
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